Ten emotion heuristics: how to read a participant’s body language

As user researchers, we take words very seriously and place most of our importance on what our users are saying. While this is, in fact…

As user researchers, we take words very seriously and place most of our importance on what our users are saying. While this is, in fact, where our attention should be placed, we should also consider the body language of our users during our research sessions. I’m not talking about “rage-clicking” or clear sighs of frustration (although those are importa…