Is it time we move beyond the NPS to measure user experience?
Why the NPS sucks and what to use instead.
Why the NPS sucks and what to use instead.
I get an overwhelming sense of grief and anger when I see the Net Promoter Score (NPS) being used as a beacon of light for companies. I have heard so many people praising the NPS, and using it as a legitimate way to measure customer satisfaction and success of a company. In fact, sometimes, it is used as the only
